We understand how important it is to choose to have a care and support agency that you can trust to welcome into your own home. Care and support at home is an ideal solution to help you stay as independent as possible in your own familiar surroundings after all ‘there’s no place like home’. YOU-CAS is a family run, friendly, familiar home care agency based in Bournemouth and we hope our family can take care of yours.
The Directors are a parent and daughter team with a passion and dedication to making a difference to people’s lives.
Over the years we have supported many people and have considered them part of our extended family with fond memories.
We have several longstanding clients who continue to have care and support provided by YOU-CAS with many positive outcomes.
The business changed and adapted over the years and led us to Home Care.
It is our strong vision that the family, friendly and familiar service continues as the solid foundation of our company
We have a fantastic team of staff who are all passionate about the work they do. As a small business we can supply the same staff members to our clients on a regular basis. Our clients build up a great rapport with the staff which is key when inviting a Home Care agency into your home
Before becoming a YOU-CAS client our Manager Debbie will visit you at home to discuss your needs, listening to what you want and will draw up your unique care plan according to your wishes.
We feel it is important that you get to meet the Manager of the company face to face so you can gain familiarity and start to build a report together. Our aim is to support all client and family members as we see you as our extended family.
We carefully match our Care Givers to your suitability’s, if time allows, we like to introduce them to you before your package of care commences and we consistently send the same staff. Our care givers do not just see this role as a job. They want to enrich the lives of our clients and make a difference.
Our clients receive the full time they are paying for, as we travel in our own time. So, visits are never rushed.
We understand that care and support needs can change, this can sometimes happen suddenly. We pride ourselves in accommodating a flexible and adaptable service, as we understand the importance to have the right support in place.
Our well-trained staff wear any required PPE but not a uniform to make you feel at ease and to provide a discreet service as we are a guest in your house and understand the importance of you feeling comfortable. Most importantly they will always greet you with a smile.
This is recognised by our GOOD rating in all areas under CQC.
We clock in and out of your visits using mobile phones, so all visit times are logged. We appreciate that clients and family members would like to read their care notes, so our electronic system uniquely allows you to log in and read everything the staff have done. This allows full transparency, reassurance, and involvement.
YOU-CAS believes that it is essential that our clients always see a familiar face and have continuity in their care and support.
Our staff team have a wealth of experience in health and social care and are committed to promoting and encouraging the right to independence for all individuals we care and support.