About You-Cas

We understand how important it is to choose to have a care and support agency that you can trust to welcome into your own home. Care and support at home is an ideal solution to help you stay as independent as possible in your own familiar surroundings after all ‘there’s no place like home’. YOU-CAS is a family run, friendly, familiar home care agency based in Bournemouth and we hope our family can take care of yours.

Family

The family business began over twenty-five years ago.

The Directors are a parent and daughter team with a passion and dedication to making a difference to people’s lives.

Over the years we have supported many people and have considered them part of our extended family with fond memories.

We have several longstanding clients who continue to have care and support provided by YOU-CAS with many positive outcomes.

The business changed and adapted over the years and led us to Home Care.

It is our strong vision that the family, friendly and familiar service continues as the solid foundation of our company

Caroline continues to play an active role in the business and understands how important it is to choose to have care and support in your own home, in your familiar surroundings with a company you can trust and rely on.

We have a fantastic team of staff who are all passionate about the work they do. As a small business we can supply the same staff members to our clients on a regular basis. Our clients build up a great report with the staff which is key when inviting a Home Care agency into your home

Friendly

Before becoming a YOU-CAS client our Manager Debbie will visit you at home to discuss your needs, listening to what you want and will draw up your unique care plan according to your wishes.

We feel it is important that you get to meet the Manager of the company face to face so you can gain familiarity and start to build a report together. Our aim is to support all client and family members as we see you as our extended family.

We carefully match our Care Givers to your suitability’s, if time allows, we like to introduce them to you before your package of care commences and we consistently send the same staff.  Our care givers do not just see this role as a job. They want to enrich the lives of our clients and make a difference.

Our clients receive the full time they are paying for, as we travel in our own time. So, visits are never rushed.

We understand that care and support needs can change, this can sometimes happen suddenly. We pride ourselves in accommodating a flexible and adaptable service, as we understand the importance to have the right support in place.

Our well-trained staff wear any required PPE but not a uniform to make you feel at ease and to provide a discreet service as we are a guest in your house and understand the importance of you feeling comfortable. Most importantly they will always greet you with a smile.

This is recognised by our GOOD rating in all areas under CQC.

We clock in and out of your visits using mobile phones, so all visit times are logged. We appreciate that clients and family members would like to read their care notes, so our electronic system uniquely allows you to log in and read everything the staff have done. This allows full transparency, reassurance, and involvement.

Familiar

YOU-CAS believes that it is essential that our clients always see a familiar face and have continuity in their care and support.

Our staff team have a wealth of experience in health and social care and are committed to promoting and encouraging the right to independence for all individuals we care and support.

YOU-CAS – OUR MISSION

Y

YOU are at the centre of our service, respecting your wishes and choices about how you receive your care and support.

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OUR aim is to be the best at what we do. We are so proud to be runners up for ‘Home Care Provider of the year’ for 2 years in a row and we continue to strive for excellence within our services.

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UNDERSTANDING the importance of being in your own home with your home comforts and familiar surroundings. As a Home Care provider, we can help you remain as independent as possible within your own home.

C

CARE Caring, compassionate and well-trained staff. We ensure you see a familiar and friendly face on a regular basis. Compatibility is important so we ensure we select the right staff to meet your requirements.

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AND We constantly aim to offer a high-quality service that’s both flexible and responsive to our valued clients. Feedback on our services helps us deliver a consistent and excellent service. We value our entire staff team delivering a safe and effective service to each and every client.

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SUPPORT As a family run business with over 25 years’ experience, we have always understood what staying at home means to you. We are passionate about care; we enjoy what we do and pride ourselves in supporting others with a service you can entrust in.